Return Policy

100 Days Trial:

All products purchased on Avenco's website have a 100-day trial period. During the trial period, if you are not satisfied with our products, you can request a return. As your body may need time to get used to the new bedding. We hope you can give our products a trial period of at least two months.


Returns:

If there is a quality issue, we offer free returns or exchanges in the 100 days trial.

If there is a non-quality issue, the customer is responsible for the return shipping cost.


Return & Exchange Procedure:

Please email us at info@avenco.store to initiate a return or an exchange. We will provide further assistance to exchange or return your item. To be eligible for a return/an exchange we will request valid proofs of purchase (such as your order confirmation email, order number or name) and product photos. Once approved, you have 30 days to complete the process. Return and exchange privileges will forfeit after 30 days.


Refund:

Once we received your returned product and confirmed to be in good condition. The fund may be processed fully back to your account in 5 - 10 days.